Badminton Racket

STORE POLICIES


SHIPPING

Free shipping across Canada and US for orders over $200.

We use Canada Post expedited service for Canada and USA, standard shipping rate to Canada and USA is $25 per order, free shipping applies to orders over $200.

International shoppers pay exact shipping cost confirmed by Canada Post.

Orders are usually shipped out within 2 to 3 business days after payment is cleared.

RETURN & EXCHANGE POLICY

Online Purchase:No return or refund. 

Basketball Backyard/ All flooring :NON Custom Orders​​

If you wish to cancel your order BEFORE shipping has occurred, gordownsports.com will gladly provide a full store credit, refund the total amount by company check minus 4% of the total order, or credit the amount directly to your card minus 6% of the total order.

If you wish to cancel your order AFTER shipping has occurred you must call to receive a Return Authorization Number from our customer service staff or email us. Return shipping charges and arrangements will be the responsibility of the customer. We do not credit back shipping charges of the original purchase. There will be a 40% restocking fee of the purchase price in addition the actual cost to originally ship the product to your location will be deducted from your refund.

Our customer service department can be reached via e-mail at ontariokingcourt@gmail.com. if you have any questions, comments, or concerns. We appreciate your input and would love to hear from you.

Delivery

Your order will ship directly from the manufacturer. When the freight company picks up your order at the manufacturer they are asked to sign off that the order was received in good condition. The order is then placed on the truck and forwarded to the customer. The overwhelming majority of all orders arrive in pristine condition, however in the event your order is damaged in transit (extremely rare) we ask that you please review the below policies for related occurrences.

MISSING BOXES :

When your order arrives, the customer is required to sign off on the freight companies receipt verifying that the complete order has arrived in good condition. It is the responsibility of the customer to verify that the number of boxes received matches the number of boxes listed on the freight carriers bill of lading. If the amount of boxes you receive does not match the amount of boxes stated on the freight carriers bill of lading it is the customers responsibility to make note of this on the freight carriers receipt. If the boxes appear to be in good condition simply sign the receipt noting that a box was missing from the order and immediately contact ontariokingcourt@gmail.com or phone 6479278385. We will then contact the manufacturer to advise them of the missing box and a new box containing the missing item will be immediately shipped to you at no charge to you.

Please remember that your signature on the freight companies delivery form is very important! If you sign off on the freight companies delivery receipt, then you have agreed that your complete order has arrived in good condition, and at this point the freight company will not reimburse us for any missing merchandise or damaged merchandise that may have been caused during the shipping process. Replacement costs for any missing or damaged merchandise will then become the sole responsibility of the customer. So please make sure your complete order has arrived in good condition before signing off on the freight carriers delivery receipt form. It is not recommended that you ask the freight carrier to drop off the shipment without you or your representative first inspecting your order, the freight company also deems this as an approved delivery signoff and will not reimburse us for any missing or damages caused in the shipping process.

Buying Decision Errors

Please make sure that the product you purchase is the correct item for your application, if you have questions please call us at 6479278385. incorrect purchases are accessed a 50% restocking fee. This restocking fee is based on the actual purchase price less actual shipping costs. Actual shipping costs are not credited back to the purchase price.

Cancellation Policy

Custom Orders can only be cancelled if production for the order has not taken place yet. In the event a custom order is cancelled and production for that order has taken place, the customer is still responsible for the entire payment of the custom order and any additional storage or transport fees associated with that order. Custom orders are non-refundable. ontariokingcourt.ca  is not responsible for customers purchasing errors of merchandise. All sales are final in 30 days and cannot be returned.

Regarding customer returns gordownsports.com is limited to the extent of the purchase price of the merchandise contained in the customers order. All other costs such as installation fees charged by a third party are the sole responsibility of the customer.